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Last updated: June 1, 2025

Uno Syete Privacy Policy – How We Protect Your Data

Your personal information is important to us. This Privacy Policy explains in plain terms exactly what data Uno Syete collects, why we collect it, how we store and protect it, and what rights you have as a Filipino player.

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Privacy at a Glance

Here's a quick summary of how Uno Syete handles your personal information — no legal jargon, straight to the point.

What We Collect

Basic registration info, transaction records, device data, and gameplay activity — only what we actually need to run the platform properly.

Why We Use It

To operate your account, process payments, prevent fraud, comply with Philippine regulations, and improve your experience on Uno Syete.

Who Sees It

We do not sell your data. We only share it with trusted payment processors, KYC/AML partners, and authorities when legally required.

How We Protect It

SSL encryption, firewalls, secure servers, and strict internal access controls keep your data safe from unauthorised access.

Your Control

You can access, correct, or request deletion of your data at any time. Just contact our support team and we'll sort it out for you.

Cookies

We use cookies to keep your session active and improve site performance. You can manage cookie preferences through your browser settings.

Contents
Your rights under the Data Privacy Act: Republic Act No. 10173, also known as the Data Privacy Act of 2012, gives every Filipino the right to know how their personal information is used, and to demand corrections or deletion when appropriate. This policy tells you exactly how Uno Syete honours those rights.

1. Introduction

At Uno Syete, we take your privacy seriously. This Privacy Policy describes how we collect, use, store, share, and protect personal information when you access or use the Uno Syete platform available at unosyete.click. It also outlines the choices you have regarding your personal data and how you can exercise your rights.

By registering an account, making a deposit, placing a bet, or simply browsing the Uno Syete website, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data, please discontinue your use of the platform.

This Privacy Policy should be read alongside our Terms and Conditions and our Responsible Gaming Policy. Where there is any conflict, this Privacy Policy governs matters related to personal data processing.

2. Who We Are

Uno Syete operates the online betting platform at unosyete.click and is the data controller responsible for your personal information. As the data controller, we determine the purposes and means of processing personal data collected through the platform.

If you have any questions about this Privacy Policy or how your personal data is handled, you may contact our Data Protection Officer (DPO) at support@unosyete.click. We will respond to all data-related enquiries within a reasonable time frame, and no later than 15 business days from receipt of your request.

3. Personal Data We Collect

Uno Syete collects personal data in the following categories, depending on your level of interaction with the platform:

Identity and Contact Information:

  • Full legal name
  • Date of birth
  • Gender
  • Email address
  • Mobile phone number
  • Home address (province, city/municipality, barangay)

Verification and KYC Documents:

  • Government-issued photo ID (Philippine passport, driver's licence, PhilSys national ID, SSS/GSIS card, PRC ID, or voter's ID)
  • Selfie or live photo for identity verification
  • Proof of address (utility bill, bank statement, or similar document not older than three months)
  • Proof of payment method ownership (screenshot or copy of GCash/Maya account, bank account details)

Financial and Transaction Data:

  • Deposit and withdrawal transaction records
  • Payment method details (partial GCash/Maya account numbers, bank account references — we do not store full card numbers)
  • Betting history and account balance history

Technical and Device Data:

  • IP address
  • Device type, model, and operating system
  • Browser type and version
  • Session timestamps and duration
  • Geolocation data (country-level, for compliance purposes)
  • Cookie and similar tracking technology data

Behavioural and Platform Usage Data:

  • Games played, bets placed, and frequency of play
  • Responsible gaming tool usage (deposit limits set, self-exclusion periods)
  • Support chat and email correspondence
  • Promotion opt-ins and bonus claim history

4. How We Collect Your Data

We collect personal data through the following channels:

  • Directly from you — when you register an account, complete identity verification, make deposits, place bets, contact customer support, or respond to surveys and promotions.
  • Automatically — through cookies, web beacons, server logs, and similar technologies when you browse or interact with the platform.
  • From third parties — identity verification and KYC service providers, payment processors (GCash, Maya, BDO, BPI, etc.), fraud detection and anti-money laundering screening services, and public records where permitted by law.

We will always tell you which data is mandatory at the point of collection. If you choose not to provide mandatory data — for example, refusing to complete KYC verification — we may be unable to provide certain services, such as processing withdrawal requests.

5. How We Use Your Personal Data

Uno Syete uses your personal data for the following specific purposes:

  • Account management: Creating, verifying, and maintaining your Uno Syete player account.
  • Transaction processing: Handling deposits, withdrawals, and wagering activity accurately and securely.
  • Identity verification and KYC/AML compliance: Verifying your identity as required under Philippine anti-money laundering regulations and PAGCOR licensing conditions.
  • Fraud prevention and security: Detecting and preventing fraudulent activity, account abuse, money laundering, and other illegal or prohibited conduct.
  • Responsible gaming: Monitoring gameplay patterns to identify signs of problem gambling and providing appropriate support tools.
  • Customer support: Responding to your enquiries, resolving complaints, and providing assistance.
  • Marketing and promotions: Sending you relevant promotional offers, bonuses, and platform updates — but only if you have opted in to marketing communications. You can opt out at any time.
  • Platform improvement: Analysing usage data in aggregated, anonymised form to improve the performance and user experience of the Uno Syete platform.
  • Legal compliance: Meeting obligations under Philippine law, including the Data Privacy Act of 2012, Anti-Money Laundering Act, and other applicable regulations.

6. Data Sharing and Third Parties

Uno Syete does not sell, rent, or trade your personal data to third parties. We only share your information in the following limited circumstances:

  • Payment processors: GCash, Maya, GrabPay, Coins.ph, BDO, BPI, UnionBank, and Visa/Mastercard networks receive the minimum data necessary to process your transactions.
  • KYC and identity verification providers: Third-party services that help us verify your identity and comply with AML regulations. These providers are contractually bound to process your data only for the purposes we specify.
  • Fraud detection and security services: Partners who help us identify and prevent fraudulent activity and protect the integrity of the platform.
  • Regulatory and law enforcement authorities: We are required to report certain transactions and share information with the Anti-Money Laundering Council (AMLC) and other Philippine authorities when legally mandated.
  • Legal and professional advisors: Lawyers, auditors, and other professional advisors, strictly on a need-to-know basis and under confidentiality obligations.
All third parties who receive your data are contractually required to maintain appropriate security standards and may only use your data for the specific purposes we authorise. Hindi namin ibinibigay ang inyong data nang walang dahilan.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide our services to you. When you close your account, we will retain certain data for a further period as required by law or legitimate business purposes, including:

  • Transaction and financial records: Retained for a minimum of five (5) years as required under Philippine anti-money laundering regulations.
  • KYC and identity verification records: Retained for five (5) years following the closure of your account.
  • Support correspondence: Retained for three (3) years.
  • Marketing data: Deleted promptly upon your withdrawal of consent or opt-out from marketing communications.

After the applicable retention period, your personal data will be securely deleted or anonymised so it can no longer be linked to you.

8. Security Measures

Uno Syete implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your device and our servers
  • Encryption of sensitive data at rest, including identity documents and financial information
  • Firewalls and intrusion detection systems
  • Strict role-based access controls — only authorised personnel can access personal data, and only when necessary for their job function
  • Regular security audits and vulnerability assessments
  • Two-factor authentication (2FA) options for player accounts
  • Secure, geographically redundant data storage

While we take every reasonable precaution, no system is completely immune to security risks. In the unlikely event of a data breach that affects your rights and freedoms, we will notify you and the National Privacy Commission (NPC) as required under the Data Privacy Act.

9. Cookies and Tracking Technologies

Uno Syete uses cookies and similar tracking technologies to enhance your experience on the platform. Here is what each type does:

  • Essential cookies: Required for the platform to function — keeping you logged in, remembering your session preferences, and enabling secure transactions. These cannot be disabled.
  • Analytics cookies: Help us understand how players use the platform so we can improve it. Data collected is aggregated and anonymised.
  • Functional cookies: Remember your preferences, such as language settings and responsible gaming limits you have set.
  • Marketing cookies: Used to show you relevant promotional content on the platform. Only activated if you have opted in to marketing communications.

You can manage cookie preferences through your browser settings. Note that disabling non-essential cookies will not affect your ability to use the core features of the Uno Syete platform.

10. Your Data Privacy Rights

Under the Philippine Data Privacy Act of 2012 and its implementing rules, you have the following rights with respect to your personal data held by Uno Syete:

Right to Access Request a copy of the personal data we hold about you and how it is being used.
Right to Rectification Request correction of inaccurate or incomplete personal data.
Right to Erasure Request deletion of your data where it is no longer necessary for the purpose it was collected.
Right to Object Object to the processing of your data for marketing purposes at any time.
Right to Block Request that we suspend or restrict processing of your data under certain circumstances.
Right to Portability Receive your personal data in a structured, machine-readable format to transfer elsewhere.

To exercise any of these rights, contact our Data Protection Officer at support@unosyete.click. We will respond within 15 business days. Some requests may be subject to identity verification before we can process them. If you believe your rights have been violated, you may also file a complaint with the National Privacy Commission (NPC) of the Philippines.

11. Minors

The Uno Syete platform is strictly for users aged 21 years and above. We do not knowingly collect personal data from minors. If we discover that we have inadvertently collected data from a person under 21, we will immediately delete that data and close the associated account.

Parents and guardians who believe their child may have registered on the platform should contact us immediately at support@unosyete.click. We will investigate and take prompt action.

12. Cross-Border Data Transfers

In some cases, your personal data may be transferred to and processed in countries outside the Philippines — for example, when we use cloud-based infrastructure or international KYC verification services. When this happens, we ensure that:

  • The receiving country provides adequate data protection standards, or
  • We have contractual safeguards in place with the recipient (such as data processing agreements with standard contractual clauses), ensuring your data receives equivalent protection to what it would receive under Philippine law.

We will never transfer your data internationally without appropriate safeguards in place. Ligtas ang inyong data kahit saan ipadala namin ito.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify you via the email address registered to your account and/or through a prominent notice on the platform.

The date of the most recent revision is always shown at the top of this page. We encourage you to review this policy periodically. Your continued use of the Uno Syete platform after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests related to your personal data or this Privacy Policy, please get in touch with our Data Protection Officer:

Our support team is available 24/7. For data privacy-specific concerns, please include "Data Privacy Request" in your email subject line so our DPO can prioritise your message. We are committed to addressing every data-related concern promptly and transparently.

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